Summary: Velo is a non-custodial wallet. We do not store your private keys, seed phrases, or have access to your funds. We collect minimal data necessary to provide our services.
1. Introduction
Welcome to Velo ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gasless stablecoin wallet application and website (collectively, the "Service").
We are committed to protecting your privacy and ensuring you have a positive experience using our Service. By using Velo, you agree to the collection and use of information in accordance with this policy.
2. Non-Custodial Nature
Velo is a non-custodial wallet, which means:
- Your Keys, Your Crypto: Your private keys and seed phrases are generated and stored locally on your device. We never have access to them.
- No Fund Access: We cannot access, freeze, transfer, or recover your cryptocurrency assets.
- User Responsibility: You are solely responsible for securing your private keys and seed phrase backup.
3. Information We Collect
3.1 Information You Provide
- Account Information: When you create a wallet, we may collect your email address if you opt in to receive notifications or updates.
- Support Communications: If you contact our support team, we collect the information you provide in your communications.
- Feedback: Any feedback, suggestions, or ideas you submit to us.
3.2 Information Collected Automatically
- Device Information: Device type, operating system, unique device identifiers, and mobile network information.
- Usage Data: App features used, interaction patterns, and general usage statistics.
- Public Blockchain Data: Wallet addresses and transaction data that is publicly available on blockchain networks.
- Log Data: IP addresses, browser type, pages visited, time and date of visits, and other diagnostic data.
3.3 Information We Do NOT Collect
- Private keys or seed phrases
- Wallet passwords or PINs
- Biometric data (processed locally on your device only)
- Transaction amounts or detailed transaction history beyond what's publicly available on blockchains
| Data Type | Collected | Purpose |
|---|---|---|
| Private Keys | No | N/A - Stored locally on your device only |
| Seed Phrase | No | N/A - Generated and stored locally only |
| Wallet Address | Yes | Process gasless transactions |
| Device Info | Yes | Security, troubleshooting, optimization |
| Usage Analytics | Yes | Improve user experience |
| Email (optional) | If provided | Notifications, support |
4. How We Use Your Information
We use the information we collect to:
- Provide Services: Process gasless transactions, maintain wallet functionality, and deliver core features.
- Improve Our Service: Analyze usage patterns to enhance performance and user experience.
- Security: Detect and prevent fraud, abuse, and security threats.
- Communications: Send service-related notices and respond to support requests.
- Legal Compliance: Comply with applicable laws and regulations.
5. How We Share Your Information
We do not sell your personal information. We may share information in the following circumstances:
- Service Providers: Third-party vendors who assist in providing our services (analytics, hosting, customer support).
- Blockchain Networks: Transaction data necessary for processing transfers on public blockchains.
- Legal Requirements: When required by law, court order, or government request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: Any other purpose with your explicit consent.
6. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication measures
- Secure development practices
- Employee security training
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate personal information.
- Deletion: Request deletion of your personal information, subject to certain exceptions.
- Opt-Out: Opt out of marketing communications at any time.
- Data Portability: Request a copy of your data in a machine-readable format.
To exercise these rights, please contact us at privacy@velo.cash.
8. Cookies and Tracking
Our website uses cookies and similar tracking technologies to:
- Remember your preferences
- Analyze website traffic and usage
- Improve website functionality
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
9. Third-Party Services
Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you use.
10. Children's Privacy
Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your information remains protected.
12. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.
14. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@velo.cash
- Website: https://velo.cash
Remember: As a non-custodial wallet, your security starts with you. Always keep your seed phrase safe and never share it with anyone, including Velo support staff.